LATENESS

• OUR CLASSES START AND END PROMPTLY.

• WE KINDLY ASK THAT YOU ARRIVE WITH ENOUGH TIME SO YOU ARE SETTLED ON YOUR REFORMER AND READY FOR THE SESSION TO START.

• WE LOCK THE STUDIO AT THE TIME THE CLASS BEGINS FOR SAFETY AND TO AVOID DISTURBANCES.

• WE RECOMMEND ARRIVING 10 MINUTES BEFORE YOUR CLASS COMMENCES.

• LATE ARRIVALS WILL NOT BE ADMITTED.

DRESSING

• GRIP SOCKS ARE ESSENTIAL AND MUST BE WORN TO ENSURE YOUR SAFETY ON A MOVING CARRIAGE. THESE CAN BE PURCHASED AT THE STUDIO.

• PLEASE WEAR COMFORTABLE CLOTHING THAT ALLOWS FOR UNRESTRICTED MOVEMENT THROUGHOUT THE CLASS.

CANCELLATION POLICY

• WE REQUIRE A MINIMUM OF 24 HOURS NOTICE FOR CANCELLATIONS.

• IF A CLASS IS CANCELLED WITHIN THIS 24-HOUR WINDOW, THE FULL CHARGE WILL APPLY AND A CREDIT WILL BE DEDUCTED FROM YOUR ACCOUNT

REFUNDS

• ALL MEMBERSHIPS, CLASS PASSES AND CREDITS PURCHASED ARE NON-REFUNABLE ONCE PROCESSED

PACKAGE EXPIRATION

• CLASS PASSES ARE VALID FOR 8 WEEKS.

• ROLLING MEMBERSHIP CREDITS RESET MONTHLY.

• ALL PACKAGES MUST BE USED WITHIN THEIR EXPIRATION.

• ALL OF OUR PACKAGES ACTIVATE ON USE (YOUR FIRST BOOKED CLASS) NOT ON PURCHASE.

• WE ARE UNABLE TO TRANSFER UNUSED CREDIT FROM ONE MONTH TO ANOTHER.

• PLEASE PLAN AHEAD AND BOOK YOUR CLASSES EARLY AS CREDITS WILL NOT BE EXTENDED BEYOND THEIR DATES.